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We had to develop a training workshop focused on customer service designed around their specific business needs.
We were brought in to coach a procurement director to develop his skills and change behaviour to realise his full potential and therefore ensure his department performed to their full potential.
Here we took information laden with jargon and turned it into plain English to allow us to train all users on their equipment.
A travel company that needed to up and cross sell to their customers whilst improving their customer service levels.